Refund policy

Refund Policy

Thank you for shopping with us! We strive to provide high-quality natural skincare products. If you are not completely satisfied with your purchase, please review our refund policy below.

1. Eligibility for Refunds

• Products must be returned within 30 days of purchase.
• Items must be unused, unopened, and in their original packaging.
• To initiate a return, please contact our customer service at contact@pieldetierra.com.

2. Non-Refundable Items

• Gift cards and sale items are non-refundable.
• Products that have been opened or used are also non-refundable for hygiene reasons.

3. Return Process

• To return an item, please provide your order number and reason for the return.
• You will receive a return authorization along with instructions on how to send the item back.
• Customers are responsible for return shipping costs unless the item was defective or incorrect.

4. Refund Processing

• Once we receive your returned item, we will inspect it and notify you of the status of your refund.
• If approved, your refund will be processed to your original method of payment within 5-10 business days.

5. Exchanges

• If you would like to exchange a product for a different item, please return the original item for a refund and place a new order.

6. Damaged or Defective Items

• If you receive a damaged or defective item, please contact us within 7 days of delivery. We will arrange for a replacement or full refund.

7. Customer Service

• If you have any questions or concerns about your order or our refund policy, please reach out to our customer service team at contact@pieldetierra.com.

Thank you for choosing our natural skincare products!