Shipping policy

Shipping Policy

Last Updated: 9/22/24

Thank you for choosing Piel de Tierra Skincare! We are committed to delivering your natural skincare products in a timely manner. Please review our shipping policy below for important information regarding your order.

1. Processing Time

  • Orders are typically processed within 5 after payment is received.
  • You will receive a confirmation email once your order has been processed and is ready for shipment.

2. Shipping Methods

  • We offer various shipping options to meet your needs, including standard and expedited shipping.
  • Available shipping methods and rates will be displayed at checkout.

3. Shipping Costs

  • Shipping costs are calculated based on the weight of your order and the destination.
  • Free shipping may be offered for orders over $200. Please check our website for current promotions.

4. Delivery Times

  • Delivery times vary based on your location and the shipping method selected. Generally, you can expect:
    • Standard Shipping: 2 to 5 business days
    • Priority Shipping: 1 to 3 business days
  • Please note that these are estimates and may be affected by holidays, weather, or other unforeseen circumstances.

5. Tracking Your Order

  • Once your order has shipped, you will receive a tracking number via email to monitor its progress.
  • You can track your order on our website or through the shipping carrier’s website.

6. International Shipping

  • We currently ship to the United States. International shipping rates and delivery times will vary.
  • Customers are responsible for any customs duties or taxes that may apply.

7. Lost or Damaged Packages

  • If your package is lost or damaged during transit, please contact us at contact@pieldetierra.com within 5 of the expected delivery date.
  • We will work with the shipping carrier to resolve the issue.

8. Contact Us If you have any questions or concerns about our shipping policy, please reach out to our customer service team at contact@pieldetierra.com. We’re here to help!

Thank you for supporting Piel de Tierra! We appreciate your trust in our natural skincare products.